How your purchase works on Yuroma
You pay with Mercado Pago and the charge goes straight to the shop. It works the same for every product.
Yuroma does not hold seller money. Every charge goes straight into the shop's Mercado Pago account, never into a Yuroma account. Purchases are open for physical products, downloads, memberships and verified Telegram communities.
What you can do if something goes wrong
Ask the seller for help
An eligible purchase allows a request to be recorded without promising approval. The seller decides it under their published terms and applicable law. A membership is cancelled from your account and creates no new charges.
Report a problem
For an existing historical or future order, its private page can record a problem and contact the seller; email is supplemental and can be quota‑limited.
Returns (physical products)
For a physical order you can request a return under the seller's policy. Yuroma does not pay for the shipping label, and the seller decides and issues the refund from their account.
Refunds
The seller issues the refund from the same account that received the payment. Mercado Pago returns the money to the buyer and deducts proportionally from the seller's part and from Yuroma's fee: Yuroma does not keep its fee on a refunded sale.
Secure payment
Mercado Pago charges straight into the seller account and Yuroma does not store your card details.
Last resort: your bank
If a charge exists and no agreement is reached, legal rights and a dispute with the bank or issuer remain available; they resolve it with the processor.
Status by product type
Physical products, downloads, memberships and Telegram communities are open.
Paid downloads
- File delivery — Downloads are delivered as soon as payment clears, with the file pinned to the purchase.
- Seller policy — The seller publishes their terms; requests are reviewed under those terms and applicable law.
- Download it again whenever you want — Your purchase keeps the file you paid for; you can download it again from your order.
- Seller-issued refund — The refund is issued by the seller from their account; Yuroma never holds your money.
- Direct Mercado Pago charge — Mercado Pago charges straight into the seller's account; the money from the sale never passes through Yuroma.
- Your bank backs you — As a last resort, your bank backs you with a chargeback.
Memberships and subscriptions
- Cancel anytime — You cancel your subscription from your Yuroma account or from Mercado Pago. Cancelling creates no new charges and access ends with the paid period.
- Seller policy — The seller publishes their terms; requests are reviewed under those terms and applicable law.
- Seller-issued refund — The refund is issued by the seller from their account; Yuroma never holds your money.
- Direct Mercado Pago charge — Mercado Pago charges straight into the seller's account; the money from the sale never passes through Yuroma.
- Your bank backs you — As a last resort, your bank backs you with a chargeback.
Paid communities
- Instant invitation — The invitation to your Telegram group is issued when payment clears: a single-use link approved by the Yuroma bot.
- Cancel anytime — You cancel your subscription from your Yuroma account or from Mercado Pago. Cancelling creates no new charges and access ends with the paid period.
- Seller policy — The seller publishes their terms; requests are reviewed under those terms and applicable law.
- Direct Mercado Pago charge — Mercado Pago charges straight into the seller's account; the money from the sale never passes through Yuroma.
- Your bank backs you — As a last resort, your bank backs you with a chargeback.
Physical products
- Seller's shipping — The seller manages shipping and records available tracking; Yuroma promises no carrier or delivery date.
- Seller policy — The seller publishes their terms; requests are reviewed under those terms and applicable law.
- Guided return — If something arrives wrong, you start a guided return from your order.
- Seller-issued refund — The refund is issued by the seller from their account; Yuroma never holds your money.
- Direct Mercado Pago charge — Mercado Pago charges straight into the seller's account; the money from the sale never passes through Yuroma.
- Your bank backs you — As a last resort, your bank backs you with a chargeback.
What you get with every purchase
- Visible seller terms before and after purchase.
- A private page to report problems and preserve evidence.
- A return request for physical goods when policy allows it.
- Mercado Pago charges straight into the seller's account.
- If the seller refunds you, Mercado Pago returns your money and Yuroma does not keep its fee on that sale either.
What it is NOT
- It is not escrow: Yuroma does not hold, freeze or "keep" your money.
- It is not a guarantee backed by platform funds: the refund is executed by the seller, not Yuroma.
- It does not replace the seller's policy or your legal consumer rights.
- It does not promise a buyer's-remorse refund outside the published terms, unless applicable law provides otherwise.
To be clear: these paths are not a guarantee fund. Payment goes to the seller's Mercado Pago account and, when due, the seller issues the refund.
Frequently asked questions
Does Yuroma hold my money until I receive the product?
No. Yuroma is not escrow. The money goes straight to the seller account; when a refund is due, the seller issues it from that account.
How long do I have to request a refund?
An eligible order will show the terms published by the seller; non-waivable legal rights also apply. A membership is cancelled from your account and creates no new charges.
How do I report a problem?
From the private page of an existing order or your account, open "Report a problem". Email is supplemental, not the only access authority.
What if the seller doesn't respond?
First report it from your order page: it goes on record with a date. If you still cannot reach an agreement, you can escalate it and Yuroma organises the record and the conversation between you. To be clear about what we do and what we do not: we do not decide who is right and we do not order refunds, and your money never passes through us — if a refund is due, the seller issues it from their account. And as a last resort you can always dispute the charge with your bank.
Are the products guaranteed by Yuroma?
No. Each seller is responsible for the product, description, and shipping. Yuroma provides the platform and evidence paths; it does not fund a guarantee or refund seller principal.