Yuroma pilot purchase controls
Eligible physical purchases use Stripe direct charges. This page separates those controls from features that are not active yet.
Yuroma does not hold seller money. When opening, the first chargeable category will be physical and each direct charge will enter the seller's enabled account; today no commercial purchase is presented as available.
What will open after the gates pass
Applicable request terms
An eligible purchase allows a request to be recorded without promising approval. The seller decides it under their published terms and applicable law. Paid memberships and communities remain closed.
Report a problem
For an existing historical or future order, its private page can record a problem and contact the seller; email is supplemental and can be quota-limited.
Returns (physical products)
An eligible physical order can request an RMA under the seller's policy. Yuroma provides no prepaid label, and the seller decides and issues any refund from their account.
Refunds
The seller processes a refund from the account that received the direct charge. Yuroma reconciles only its own fee when a confirmed event and the applicable policy require it.
Secure payment
When opening, Stripe will process the direct charge in the seller account and Yuroma will not store full card details. There is no commercial charge during the pilot.
Last resort: your bank
If a charge exists and no agreement is reached, legal rights and a dispute with the bank or issuer remain available; they resolve it with the processor.
Status by product type
The public pilot is physical only; every other type remains closed.
Paid downloads (closed)
- Digital delivery pending — Downloads are delivered as soon as payment clears, with the file pinned to the purchase.
- Seller policy — The seller publishes their terms; requests are reviewed under those terms and applicable law.
- Paid re-download closed — No new paid digital access is created during the pilot; a historical order retains only evidence that actually exists.
- Seller-issued refund — The refund is issued by the seller from their account; Yuroma never holds your money.
- Future Stripe charge — For an eligible physical purchase, Stripe processes the direct charge in the seller's enabled account; Yuroma does not custody seller principal.
- Your bank backs you — As a last resort, your bank backs you with a chargeback.
Memberships and subscriptions (closed)
- New subscriptions closed — The physical pilot creates no subscriptions; any historical relationship depends on the seller's payment account.
- Seller policy — The seller publishes their terms; requests are reviewed under those terms and applicable law.
- Seller-issued refund — The refund is issued by the seller from their account; Yuroma never holds your money.
- Future Stripe charge — For an eligible physical purchase, Stripe processes the direct charge in the seller's enabled account; Yuroma does not custody seller principal.
- Your bank backs you — As a last resort, your bank backs you with a chargeback.
Paid communities (closed)
- Paid invitations closed — Communities are not charged and no automatic invite is promised during the pilot.
- New subscriptions closed — The physical pilot creates no subscriptions; any historical relationship depends on the seller's payment account.
- Seller policy — The seller publishes their terms; requests are reviewed under those terms and applicable law.
- Future Stripe charge — For an eligible physical purchase, Stripe processes the direct charge in the seller's enabled account; Yuroma does not custody seller principal.
- Your bank backs you — As a last resort, your bank backs you with a chargeback.
Eligible physical products in the pilot
- Tracking when recorded by the seller — The seller manages shipping and records available tracking; Yuroma promises no carrier or delivery date.
- Seller policy — The seller publishes their terms; requests are reviewed under those terms and applicable law.
- Guided return (RMA) — If something arrives wrong, you start a guided return from your order.
- Seller-issued refund — The refund is issued by the seller from their account; Yuroma never holds your money.
- Future Stripe charge — For an eligible physical purchase, Stripe processes the direct charge in the seller's enabled account; Yuroma does not custody seller principal.
- Your bank backs you — As a last resort, your bank backs you with a chargeback.
What is planned for an eligible physical order
- Visible seller terms before and after purchase.
- A private page to report problems and preserve evidence.
- An RMA request for physical goods when policy allows it.
- A Stripe direct charge in the seller's account.
- Reconciliation of Yuroma's own fee after a confirmed refund.
What it is NOT
- It is not escrow: Yuroma does not hold, freeze or "keep" your money.
- It is not a guarantee backed by platform funds: the refund is executed by the seller, not Yuroma.
- It does not replace the seller's policy or your legal consumer rights.
- It does not promise a buyer's-remorse refund outside the published terms, unless applicable law provides otherwise.
To be clear: these paths are not a guarantee fund. For an eligible physical purchase, payment goes to the seller's Stripe account and, when due, the seller issues the refund.
Frequently asked questions
Does Yuroma hold my money until I receive the product?
No. Yuroma is not escrow. When opening, the direct charge goes to the seller account; when a refund is due, the seller issues it from that account.
How long do I have to request a refund?
An eligible physical order will show the terms published by the seller; non-waivable legal rights also apply. Paid memberships and communities remain closed.
How do I report a problem?
From the private page of an existing order or your account, open "Report a problem". Email is supplemental, not the only access authority.
What if the seller doesn't respond?
Reporting a problem puts your case on record. As a last resort, you can dispute the charge with your card's bank or issuer.
Are the products guaranteed by Yuroma?
No. Each seller is responsible for the product, description, and shipping. Yuroma provides the platform and evidence paths; it does not fund a guarantee or refund seller principal.