Commercial pilot help center
Which physical purchases are enabled and which lanes remain closed.
One-time physical purchases are available only with an enabled Stripe account, eligible country and currency, active variant, and reserved inventory; PayPal and Mercado Pago remain closed. The Terms govern legal detail.
The essentials
How to buy
You can complete a one-time physical purchase when the Stripe account, country, currency, variant, and inventory are eligible.
How payment is processed
An eligible physical purchase creates a Stripe direct charge in the seller's enabled account; Yuroma receives its 5% and does not store your full card details.
How you receive your purchase
The commercial pilot is physical: the seller manages and funds shipping. Paid digital delivery, communities, and subscriptions remain closed until their audits pass.
Policies and requests
When an eligible purchase exists, the published terms are shown and you can submit a request; the seller reviews it under those terms and applicable law and, when due, issues the refund from their payment account.
Where to find your purchases
Eligible physical purchases and historical orders appear in Your account. The pilot promises no new digital access.
Manage your subscriptions
No new subscriptions are created during the physical pilot. Any historical relationship follows the status and tools of the seller's payment account.
Frequently asked questions
How can I pay?
Checkout uses Stripe only when the seller account, country, currency, variant, and inventory are eligible. PayPal and Mercado Pago remain closed.
Is the currency I see the one I'm charged in?
The currency selector in the header only shows reference prices. The actual charge is made in each product's own currency.
What if the product isn't what I expected?
For an eligible historical or future order, you can submit a request. The seller reviews it under their published terms and applicable law; if approved and issued from their account, Yuroma reconciles its own fee.
I have a historical order and cannot see its access. What do I do?
New paid digital delivery is closed. For a historical order, open Your account and review its status; if evidence is still missing, write to hola@yuroma.com.
Do I need an account to buy?
You can buy an eligible physical product and create a free account to save favorites and retain your history.
How do I track a physical shipment?
For an eligible physical purchase, the seller prepares the order and records available tracking; Yuroma does not pack or ship goods.
Can I buy here yet?
Yes, eligible physical products only. Every purchase must pass Stripe, country, currency, variant, inventory, reservation, and recovery controls.
Can't find an answer?
Write to us at hola@yuroma.com and we'll gladly help.